Return policy

Return policy

Returns:

All sales are final, in order to provide sufficient confidence and security to acquire a new product to our customers, we do not offer returns or exchanges of merchandise under any circumstances. As they are personal care products, we do not accept returns for the implementation of good hygiene practices.

This gives as a guarantee that all purchased products have not been in contact with the hands of our work team. This criterion applies to all products displayed on this website.

In case the product received is not the same product that appears in your purchase quote or suffered any damage in the shipment, report it immediately to generate the corresponding change to the email: ventas@xilema.mx or the telephone number 8110288884.